Terms and Conditions 8win –
Complete Platform Usage Guide

1 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and 8win ("Platform", "We"). This document governs your access to and use of the website, mobile app, and all services provided by 8win.

By performing any of the following actions, you are deemed to have read, understood, and fully agreed to these Terms and Conditions:

• Registering a new account on the 8win platform
• Log in to your existing account
• Making deposits or withdrawals
• Using any games or services provided
• Downloading and using the 8win mobile app

8win reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version.

2 Account Eligibility

To register and use 8win services, you must meet all of the following eligibility criteria without exception:

• Be at least 18 years old or above at the time of registration
• Being a legally eligible individual to enter into a binding agreement
• Not being subject to any legal restrictions that prevent participation in online gaming activities
• Registering only one (1) account per individual – multiple accounts are strictly prohibited
• Not having been previously banned or barred from the 8win platform

3 Registration & Account Management

During the registration process, you are required to provide information that is truthful, accurate, current, and complete. 8win reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) process.

Documents that may be required during the identity verification process include:

• A copy of your identity card (MyKad) or valid passport
• Latest bank statement or utility bill as proof of address
• Additional documents as requested by the 8win compliance team

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Please notify the 8win support team immediately if you suspect that your account has been accessed by an unauthorised party.

4 Deposit & Withdrawal

8win supports a variety of popular payment methods in Malaysia including DuitNow, FPX, Touch 'n Go eWallet, and other methods available on the platform. All financial transactions on the 8win platform are subject to the following terms:

Deposit:

• The minimum deposit is as stated on the Deposit Platform
• All deposits must be made using a payment method registered under your own account name
• 8win does not accept third-party deposits
• Deposits are typically credited to your account shortly after payment confirmation

Withdrawal:

• Withdrawals will be processed to the bank account or e-wallet that has been registered and verified
• The identity verification process must be completed before the first withdrawal can be made
• 8win reserves the right to request additional verification documents before processing any withdrawal
• Any suspected fraudulent withdrawal attempt will be frozen pending the completion of an investigation

5 Bonus & Promotions

8win offers a variety of bonuses and promotions from time to time. All bonus offers are subject to the following terms:

• Every bonus has a wagering requirement that must be fulfilled before a withdrawal can be made
• Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms
• 8win reserves the right to void any bonus suspected of being obtained through fraud or abuse
• Bonuses may not be transferred to another account or exchanged directly for cash without meeting the wagering requirements
• Bonus expiry dates are as stated in each promotional offer

6 Game Rules

All games available on the 8win platform use a Random Number Generator (RNG) certified by independent international bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party, including 8win itself.

• Game results recorded by the 8win server are final and binding
• In the event of a technical disruption during gameplay, 8win will endeavor to restore the game state to its condition prior to the disruption
• 8win reserves the right to void and refund bets for any game disrupted by a serious technical issue
• The use of third-party software, automated bots, or any unauthorized method to gain an advantage in games is strictly prohibited

For Live Casino games, all sessions are hosted by trained and professional live dealers. All decisions made by the dealer during a live session are final.

7 User Conduct

8win maintains a safe, fair, and enjoyable gaming environment for all members. As a user of this platform, you agree not to engage in any of the following:

• Using abusive, threatening or harassing language toward other users or support staff
• Attempting to cheat, manipulate, or exploit any technical vulnerability on the platform
• Registering an account using false information or another person's identity
• Conducting any money laundering activities through the platform
• Colluding with other players to manipulate game outcomes (collusion)
• Using automated software (bots) to play or place bets

8 Account Security

Your account security is a shared responsibility between you and 8win. Our platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. The following are your responsibilities as an account holder:

• Use a strong, unique password that is not used on any other platform
• Do not share your login credentials with anyone, including family members
• Log out of your account after each session, especially on shared devices
• Enable two-factor authentication (2FA) for an extra layer of security
• Check your account regularly and report any suspicious activity

8win will never ask for your account password via email, phone, or live chat. If you receive any communication requesting such sensitive information, please report it to our support team immediately as it may be a phishing attempt.

9 Account Termination

Whether by you or by 8win, an account may be terminated under the following circumstances:

Termination by User:

• You may close your account at any time by contacting the 8win customer support team
• Prior to closure, all eligible balances may be withdrawn in accordance with standard withdrawal procedures
• Any bonus with unfulfilled wagering requirements will be forfeited upon account closure

Termination by 8win:

• 8win reserves the right to suspend or terminate any account that violates these Terms and Conditions
• Account termination due to fraud or illegal activity may result in the forfeiture of all balances in the account
• 8win will provide reasonable notice before termination except in cases involving serious violations

10 Limitation of Liability

8win shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from game outcomes
• Service disruptions due to scheduled or unexpected system maintenance
• Losses arising from unauthorised access to your account due to your own negligence
• Any delays in processing deposits or withdrawals caused by third parties such as banks or payment processors

11 Privacy Policy

Use of the 8win platform is also subject to Privacy Policy which forms part of these Terms and Conditions. Our Privacy Policy explains in detail how we collect, use, store and protect your personal information.

In summary, 8win is committed to:

• Collecting only the information necessary for platform operations and legal compliance
• Not selling or sharing your personal information with third parties without your consent
• Protecting all personal data with industry-standard encryption
• Gives you access to view and update your personal information

12 Terms Amendment

8win reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. However, we will endeavour to inform our members of any material changes via a notice on the platform or through their registered email.

Changes take effect immediately upon being posted on this page. Continued use of the 8win platform after any changes constitutes your acceptance of the amended terms. If you disagree with the changes, please stop using the platform and contact us to close your account.

For any enquiries regarding these Terms and Conditions, please contact the 8win customer support team via live chat available 24/7 on our platform, or visit our FAQ page for more information.